Frequently asked questions
What is the return policy?
Refunds & Returns Policy (Perishable Products)
Because our products are perishable and handled under cold-chain conditions, we do not accept returns or exchanges of meat or other perishable items for food safety reasons.
That said, if something isn’t right, we’ll make it right.
When you may be eligible for a replacement, store credit, or refund
You may qualify if:
- You received incorrect or missing items
- Your order arrived with damaged or compromised packaging (leaking, opened, torn, or broken seal)
- Shipped orders (FedEx Overnight): a verified carrier delay caused the product to arrive in an unsafe condition
- Local delivery: the wrong order was delivered or packaging arrived compromised
Reporting timeframes
- Temperature / damage / quality concerns: contact us within 4 hours of delivery
- Missing or incorrect items: contact us within 24 hours of delivery
What we need to process a claim
Please include:
- Your order number
- Clear photos of:
- the outer box/bag
- the inside packaging/ice packs (if applicable)
- each item with the label visible
- any damage/leaks (close-up)
Local delivery (within 35 miles)
For convenience, orders may be left at your door or designated drop-off location unless you request otherwise.
Once delivery is confirmed, responsibility transfers to the customer.
We are not responsible for:
- Theft after confirmed delivery
- Orders left unattended for extended periods
- Improper storage or handling after delivery
Customers are responsible for providing a safe and secure delivery location and refrigerating/freezing items as soon as possible.
Not covered
We cannot offer refunds/replacements for
- Incorrect or incomplete address provided at checkout
- Refused delivery or unauthorized returns
- Product issues caused by improper storage after delivery
- Personal preference (taste/texture) or cooking results
Resolution
Approved claims may be resolved with a replacement, store credit, or refund, depending on the situation and inventory availability.
Contact us:
Phone/WhatsApp: 615-648-2927
Email: of@oasisfoodllc.com
What to Do When You Receive Your MEATGO Box
To ensure freshness and food safety, please follow these simple steps when your order arrives.
Open and Check
*Open your box as soon as it arrives.
*Meat may arrive frozen or partially thawed this is normal.
*All products should feel cold to the touch.
*If the meat is cold (40°F or below), it is safe.
Store Properly
*Frozen products: Place directly in the freezer.
*Refrigerated products: Store in the fridge and use within 2–3 days.*When in doubt, freezing is always the safest option.
*Do not leave meat at room temperature.
Safe Thawing Methods
*Always thaw meat using one of these methods:
*Refrigerator (recommended): Thaw overnight
*Cold water: Keep package sealed and change water every 30 minutes*Never thaw meat at room temperature.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Orders in Nashville and surrounding areas are delivered within the next 1 to 2 days
why MeatGo?
Curated, high-quality cuts—vacuum sealed for freshness and cold-packed for safe delivery. No subscription required, order anytime.
- Carefully selected cuts
- Vacuum sealed & cold-packed
- Ready to cook, easy to store
- Support if you need help
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.