Products

Frequently asked questions

Refunds & Returns Policy (Perishable Products)

Because our products are perishable and handled under cold-chain conditions, we do not accept returns or exchanges of meat or other perishable items for food safety reasons.

That said, if something isn’t right, we’ll make it right.

When you may be eligible for a replacement, store credit, or refund

You may qualify if:

You received incorrect or missing items
Your order arrived with damaged or compromised packaging (leaking, opened, torn, or broken seal)
Shipped orders (FedEx Overnight): a verified carrier delay caused the product to arrive in an unsafe condition
Local delivery: the wrong order was delivered or packaging arrived compromised

Reporting timeframes

Temperature / damage / quality concerns: contact us within 4 hours of delivery
Missing or incorrect items: contact us within 24 hours of delivery

What we need to process a claim

Please include:

Your order number
Clear photos of:

the outer box/bag
the inside packaging/ice packs (if applicable)
each item with the label visible
any damage/leaks (close-up)

Local delivery (within 35 miles)

For convenience, orders may be left at your door or designated drop-off location unless you request otherwise.

Once delivery is confirmed, responsibility transfers to the customer.

We are not responsible for:

Theft after confirmed delivery
Orders left unattended for extended periods
Improper storage or handling after delivery

Customers are responsible for providing a safe and secure delivery location and refrigerating/freezing items as soon as possible.

Not covered

We cannot offer refunds/replacements for

Incorrect or incomplete address provided at checkout
Refused delivery or unauthorized returns
Product issues caused by improper storage after delivery
Personal preference (taste/texture) or cooking results

Resolution

Approved claims may be resolved with a replacement, store credit, or refund, depending on the situation and inventory availability.

Phone/WhatsApp: 615-648-2927

Email: of@oasisfoodllc.com

To ensure freshness and food safety, please follow these simple steps when your order arrives.

Open and Check

*Open your box as soon as it arrives.
*Meat may arrive frozen or partially thawed this is normal.
*All products should feel cold to the touch.
*If the meat is cold (40°F or below), it is safe.

Store Properly

*Frozen products: Place directly in the freezer.
*Refrigerated products: Store in the fridge and use within 2–3 days.*When in doubt, freezing is always the safest option.
*Do not leave meat at room temperature.

Safe Thawing Methods

*Always thaw meat using one of these methods:
*Refrigerator (recommended): Thaw overnight
*Cold water: Keep package sealed and change water every 30 minutes*Never thaw meat at room temperature.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Orders in Nashville and surrounding areas are delivered within the next 1 to 2 days

Curated, high-quality cuts—vacuum sealed for freshness and cold-packed for safe delivery. No subscription required, order anytime.

Carefully selected cuts
Vacuum sealed & cold-packed
Ready to cook, easy to store
Support if you need help

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Account

Products

Bacon

Beef Fajita (Approx. 5 lb)

Boneless Chicken Thigh (Approx. 5 lb)

Breast (Approx. 5 lb)

Brisket (Approx. 5 lb)

Burgers (Approx. 5 lb)

Chicken Wings (Approx. 5 lb)

Drumstick (Approx. 5 lb)

Family Box

Flank Steak (Approx. 3 lb)

FREE RECIPE BOOK

French Fries (5 lb)

Grill Box

Ground Beef 80/20

Ground Beef 90/10

Lamb (Approx 5lb)

Leg Quarter (Approx. 5 lb)

Mini Essentials Box

New York Steak

Pork Bellies (Approx. 5 lb)

Pork Chops (Approx. 5 lb)

Pork cushion stew (Approx 5 lb)

Pork Ribs Strips (Approx 5 lb)

Power Protein Box

Frequently asked questions

Open and Check

Store Properly

Safe Thawing Methods